Call Centre Vacancy at Rosebank College: A Great Opportunity for Customer-Focused Individuals
Rosebank College, a leading private higher education institution in South Africa, is currently hiring for a Call Centre Operator position. This role is perfect for individuals who are passionate about customer service, sales, and education. As a Call Centre Operator at Rosebank College, you will play a crucial role in attracting new students and maintaining strong relationships with existing ones.
Key Responsibilities
- Cold Calling: You will initiate conversations with prospective students, introducing them to the Rosebank College brand and setting up interviews.
- Existing Student Databases: You will reach out to current students for referrals and encourage them to spread the word about Rosebank College. - Parents of Existing Students: You will provide personalized service to parents, building trust and exploring potential enrolments of their younger children into the institution.
- Telephonic Consultations: You will conduct detailed telephonic consultations to discuss career options and course details with prospective students.
- Student Database Management: You will capture and maintain student information accurately in the database.
- Brand Advocacy: You will effectively communicate the Rosebank College philosophy, answering queries and offering guidance on course selection, application procedures, and deadlines ¹.
Requirements
- Matric Certificate (NQF Level 4 Qualification): A matric certificate is essential for this role.
- Sales Qualification: A sales qualification is advantageous but not mandatory. - At Least 1 Year of Sales Experience: Previous sales experience is required, with a proven track record of success.
- Strong Communication Skills: You must have strong verbal communication skills, with the ability to interact with students, parents, and colleagues effectively.
- Time Management: You must be able to manage multiple tasks efficiently, prioritizing deadlines and meeting targets.
Benefits
- Competitive Salary: The salary for this role is market-related, with opportunities for growth and development.
- Opportunities for Career Advancement: Rosebank College offers opportunities for career advancement, allowing you to grow and develop your skills and expertise.
- Training and Development: The college provides training and development programs to help employees enhance their skills and knowledge.
- Discounts on Store Products: As a Rosebank College employee, you may receive discounts on store products or services.
How to Apply
If you are interested in applying for the Call Centre Operator position at Rosebank College, you can visit the college’s website or check job listing websites such as Indeed or LinkedIn. You will need to submit your resume and cover letter, outlining your experience and qualifications for the role. The closing date for applications is typically specified in the job listing, so be sure to check the details carefully ¹ ².
Tips for Applicants
- Tailor Your Application: Make sure your resume and cover letter are tailored to the specific role you are applying for, highlighting your relevant experience and qualifications.
- Showcase Your Skills: Emphasize your communication, problem-solving, and time management skills, with examples of how you have applied them in previous roles.
- Demonstrate Your Knowledge: Show that you have knowledge of the education sector and the role of a call centre operator in attracting and retaining students.
- Follow Up: After applying, follow up with the hiring manager or recruiter to express your interest in the role and inquire about the status of your application.
- The Call Centre Operator position at Rosebank College is a great opportunity for individuals who are passionate about customer service, sales, and education. With a competitive salary, opportunities for career advancement, and training and development programs, this role offers a rewarding and challenging work environment. If you are interested in applying for this role, make sure to tailor your application, showcase your skills, and demonstrate your knowledge of the education sector. Good luck!