Job description
We are looking for a Sales Agent to join our team!
This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls, providing exceptional customer service, addressing client queries and facilitating sales processes. Daily tasks include consulting with clients, offering product information, ensuring customer satisfaction, and achieving sales targets.
The role requires on-site presence and collaboration with the sales and service teams to drive performance and growth.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
Present, promote, and sell products/services to customers
Use upselling techniques to suggest additional products and upgrades
Establish and maintain positive customer relationships
Resolve customer issues and complaints and address any questions or concerns
Inform customers about ongoing sales, promotions, and special deals
Provide customers with accurate product information
Demonstrate product features and benefits
Achieve sales targets within schedule and manage the sales cycle
Stay up-to-date on product features and changes
Maintain high levels of customer satisfaction
Requirements
This is a list of things you will need in order to be considered for this role
Matric
Experience: Call Center Agent, Customer Service Agent, Financial Advisor, Financial Consultant, Sales Advisor, Sales Agent, Sales Consultant, Sales Representative, Salesperson, Telesales
English
Within 15km from job
Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
Afrikaans
NQF 5 FAIS 120 credits
Proven Experience in Short-Term Insurance 1-2years
Knowledge of banking products and sales principles and methods.(preferred but not essential).
Proven track record in sales.
Candidates between 18 and 40
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
Customer Centric Potential Work Performance Assessment Battery
Questions required for application
Are there other people in your household that earn an income (excluding social grants)? (Only for research purposes)
My monthly combined household income is R5400 or less (excluding social grants). (Only for research purposes)
Have you been formally employed previously? (Only for research purposes)
Do you have a valid National Senior Certificate (Matric certificate) or equivalent?
Are you related to anyone at Smollan?
In which area do you currently live? (Please be specific in providing the suburb, district or city)
You will be contacted telephonically for an interview, please confirm your mobile number or alternative contact
Have you worked in a sales or customer service role before?
Do you have experience in sales in the financial services/insurance industry?
Do you have a qualification at NQF Level 5 or higher (for example, a Higher Certificate, Diploma, or Degree)?